FAQs Page

1. When do I place the order?

For Indian flowers and garlands, orders need to be placed 10 days ahead of your desired delivery date. For most other orders, we request at least one week’s notice, but we can also ship locally-made garlands within a day, if needed! And you are welcome to drop in the store to pick up your order.

2. How do you deliver the products to us?

We use multiple courier companies (UPS, FedEx, & Southwest Cargo) and we use priority overnight delivery to get you your flowers and garlands. UPS and FedEx typically deliver between 9:00 AM and 12:00 PM.

3. Does the product price include shipping cost?

Shipping cost is not included. 

It is easy to get the delivery cost from FedEx, UPS, and Southwest Cargo before you check out. As soon as you have items in your shopping cart, the system will take you to a page to get the estimated shipping cost. Enter your state and zip code, and the system works with either FedEx and UPS to get a special Fancy Florist-negotiated rate, which is 50 % of their normal rate. That’s right — you save on shipping!
*Please note that after your order is processed online, adding extra items may increase your shipping cost.

5. How do I pay for my purchases?

You can use any credit card when you are placing the order via the internet.

6. Do you offer refunds? 

We offer refunds for flowers that don’t arrive on time and if they are not in good condition. The refund will be a made to the original credit card used when placing the order. Your satisfaction is our priority.

6. How do I track my shipment?

We input your e-mail address into the FedEx or UPS system when preparing the shipping label. You will be notified by FedEx, UPS as soon as the shipment leaves our shop. You can monitor the status any time by calling 1-800-463-3339, and you will be emailed a tracking number. We also monitor the shipment status and notify you if we anticipate problems! For Southwest Cargo, we email you your airway bill number for you to track.

7. How do I add or delete items after placing my order?

Call us at (716) 838-0844 — we are happy to adjust your order! Please reference the order number in the confirmation email you received. 

8. Can I customize garlands or any other items?

Yes, you can! We provide a “special instructions” section anytime you select an item. Feel free to let us know how you would like your item customized (color, size, design, etc.). If you do not require any changes, you do not have enter anything in the special instructions section. We will contact you if we have questions about your order — we want you to get exactly what you envision. 

9. How do I place the order for a wedding mandap?

Please e-mail us with the date and venue for the wedding, as well as all the items you want us to provide for your special day. We will email you the estimate for your wedding package, including travel cost. We charge $ 0.75 per mile to and from the event. We kindly request that you provide accommodation at the place of the wedding, or nearby. After you receive our estimate, we will call you to review your order.  

10. When do I pay for the wedding mandap order?

We will ask for a $500.00 deposit at the time of your booking. You can pay the balance at the conclusion of your wedding via check, or credit card. 

11. Is it possible to customize your Mandap?

Yes! Most of our mandaps can be customized to match your color scheme. Since we use fresh flowers, you can select the colors of the flowers. The best way to find out what is possible is to give us a call to discuss your requirements.

12. Do you give special discount for temples or non-profit organizations?

Yes! We have a special price list for garlands and flowers for temples and non-profit organizations. You can call us at (716) 838-0844 or send us an e-mail with your requirements, and we will be happy to give you a quote.

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