Frequently Asked Questions (FAQ)

1. When can I place an order?
You can place an order online any time you wish, or as soon as you know what your requirements are. The system will ask you for your desired delivery date. We will deliver the product on the delivery date you select. Keep in mind that items that arrive from India must be ordered a week in advance and are only available for delivery on Friday and Saturday. Saturday delivery is an extra $15 charge from FedEX.

2. How do you deliver the products to us?
We use FedEX Express Overnight delivery to deliver the flowers and garlands. FedEX normally delivers packages between 9:00 AM and 12 PM on the selected delivery day.

3. How much lead time do you need?
We need at least one week notice for almost all items. The order must be placed through the website or via phone at least one week before the delivery date. However, we can ship USA made garlands, flower strings and loose flowers on short notice. Jasmine strings and Indian made garlands MUST be ordered a week or more in advance. 

4. Does the product price include shipping cost?
No.
Shipping is calculated at checkout based upon your location. We ship with FedEX using their Express Overnight service and they determine the shipping rates.    


5. How do I pay for my purchases?
You may use any credit card when you are placing the order via phone or website. We do not charge your credit card at the time of placing the order. We will charge your credit card once you receive the flowers in good condition. Your satisfaction is our priority.

6. How do I track my shipment?
We use the e-mail address that you give us when you place your order and input it into the FedEx tracking system at the time of preparing the shipping label. You will be notified by FedEx as soon as the shipment leaves our shop. You can monitor the status any time by calling 1-800-463-3339 or by going onto FedEx.com and inputing your tracking number. We also monitor the shipment status and notify you if we see any problem.

7. How do I add or delete items after placing the order via internet?
When you place your order via the website, the system will send a copy of your order with specific order number. The order number is our reference number. You can call us at (716) 838-0844 to discuss your order by giving us the order number. With that order number, we can pull out your order and make any changes requested.

8. How do I customize the garland or any other item?
We have provided a special instruction section on the website for you to give us your special instructions. Mostly it is used to tell us any changes you want us to make to the product you are ordering. If you do not need any change and you want the item exactly as it appears in the web site, you do not have enter anything in the special instruction section. If we do not understand your instruction, someone will call you to clarify or ask questions to understand you requirements correctly. Customer satisfaction is our priority. We want you to be happy with our products.

9. How do I place the order for wedding Mandap?
You can send us an E-mail listing all items you want us to provide for your wedding and also date and venue for the wedding. We will reply back to you giving you the estimate for your wedding package including travel cost. We charge $ 0.75 per mile on return miles from Buffalo, NY to the place of wedding. Also we expect the customer to provide one room with two beds accommodation at the place of wedding or near the place of wedding. After you received the estimate, we will call you to discuss the estimate.

10. How do I pay for wedding Mandap order?
If you decided to book our Mandap for your wedding, we will ask you for $ 200.00 deposit at the time of booking. The balance you pay after the wedding is over. You can send us a check or pay via credit after your function is successfully completed.

11. Is it possible to customize your Mandap?
Most of our mandap can be customized to meet your color scheme. Since we use fresh flowers, you can select the color of the flowers to go with your color scheme. The best way to find out what is possible is to give us a call and discuss your requirements.

12. Do you give special discount for temple or non-profit organizations?
Yes, we have special price list for garlands and flowers for temples and non-profit organizations. You can call us at (716) 838-0844 or send us E-mail listing your requirements, we will be glad to give you a quote.